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Homeowner Testimonials

  Best company to rent from for Big Bear Lake - Eric: Moonridge Mountain Homeowner

  Big Bear Cool Cabins has earned our trust and confidence by managing our Lakefront home with very successful results.  We would highly recommend the Cool Cabins rental program - Alpine Lakefront Homeowner

  Big Bear Cool Cabins has managed our Moonridge property for years.  The staff is awesome, upbeat, and great to work with.  I would recommend them to anyone looking for outstanding, professional service - Elaine's Family LLC

  I am writing my review as a client/ cabin owner. We have used Cool Cabins as our property managers for some time now. I have really enjoyed the level of service they have provided.  Everyone I have dealt with at the company has been professional and friendly.  We use our home as often as possible between renters and 99.9% of the time we find the cabin clean and ready for guests to come in, relax, and enjoy!  I will say the one and only time we found it less than stellar, they were very responsive and fixed the problem.  As a property owner, I would recommend Cool Cabins as a very capable and professional Property Management Team.  Hey, nothing in life is perfect all of the time. Things get missed. What you want is the team that will get in and fix it and do their best to accommodate your needs. This is what I have found with Cool Cabins from day one! Thanks Cool Cabins....and Jessica too. She's great!  
 
  I am a return client of Big Bear Cool Cabins after several years of removing my home from the rental market. I'm very pleased to see a professional management team committed to owner and guest satisfaction.  The improvements in the office have resulted in greater rental days and profitability.  Well done, BBCC.  Thanks for the great service! - Sweet Bear Homeowner
 
  We have been renting our vacation house for a few years and changed over to Big Bear Cool Cabins this last Christmas season. They are wonderful!  We are paying a higher percentage for their services, but they handle everything, including the bookkeeping and resort taxes!  They work well with the owners and keep the house booked more than it used to be. - Pine Nest Homeowner
 
  I have been a homeowner with BB Cool Cabins for about two years now; they are responsive and accommodating.  I have worked closest with Barbara Velasquez who is professional, knowledgeable and communicative.  I appreciate the great customer service and quick responsiveness that Barbara has provided. - Bearadise Homeowner
  The staff at Cool Cabins have been great to work with while managing our cabin.  I highly recommend Cool Cabins!  Barbara has done an amazing job with maintaining and renting my Lakefront Cabin on behalf of Cool Cabins.  She has always been available to me by phone or in person and goes the extra mile in terms of providing white glove service to me and the guests at my cabin; it's refreshing that they still take the time to care and pick up the telephone to speak with you personally.  Moreover, the rentals have been excellent and continuous.  I could not imagine doing this on my own; Cool Cabins and Barbara are the ones you want in your corner managing your cabin when you're away. - Lakefront Family Lodge Homeowner
  Cool Cabins rents my house, the LAKEFRONT FAMILY LODGE, and they do an excellent job taking care of my beautiful house on the lake when I'm not there.  I am so thankful to have them in my corner when I have to be at my desk working.  Thanks Cool Cabins team! 
  When I inherited my family's cabin, my husband and I knew that we wanted it to be a place for other families to make wonderful memories too. We did our research and decided on Big Bear Cool Cabins. Our go-to person has been Barbara Velasquez as she is the Director of Property Management. She has been AMAZING through the entire process of turning our family owned Cabin into a top-notch rental property. Communication is key and I can't thank her enough for always being there to answer my questions and for helping our guests book their vacations. Barbara goes above and beyond to make sure our property is cleaned are ready for our next guests. Our decision to use Cool Cabins was a smart one and we would highly recommend them. I not only give Big Bear Cool Cabins 5 Stars, but I give Barbara Velasquez,  Big Bear Cool Cabins Director of Property Management, 5 Stars too! A Disney Dream Cabin Homeowner
  No matter what business you're in, the staff makes or breaks it. Thank you Barbara for being there for us when we needed your help the most. Before choosing "Cool Cabins" I did my homework on which company is the most attentive to the needs of cabin owners and renters alike. We're here right now and I couldn't wait to post a review. From "Lunas Den", thank you Cool Cabins!!! - Lunas Den Homeowner
  Cool Cabins does an outstanding job managing Liberty Summit Chalet, located next-door to Snow Summit. They are very responsive and instrumental in pairing vacationers with the chalet. The cabin is always very clean and "rental ready" for guests and owners to enjoy those precious moments in a very special place. - Liberty Summit Homeowner
  Barbara Velasquez who is the Director of the Property Management at Big Bear Cool Cabins has been great every single time she is presented with a problem - she always comes up with solutions rather than focusing on the problems. In addition, she is quick to apply the solution and gets back to me the same day! She is knowledgeable, courteous and quick to reply to requests. She is one of a kind... And trust me I do not give 5 stars to just anybody - but she has certainly earned my trust and compliments. - Bearadise Homeowner

  We purchased our lakefront home 6 years ago and immediately contacted Alisa after a referral from our real estate agent. They were very responsive and the very 1st weekend we owned the property, they had it rented. It is an incredible experience dealing with all the staff at BBCC. We have a guestbook at the house and all the guests seemed to be very happy with their service which would be a direct result of BBCC. I would highly recommend using them as a rental agency, they are great!!! - Thorpe and Shelly Logemann

  Alisa and her group have given us peace of mind for over 7 years from the time she was a 'budding startup' to the current professional group that she has developed today. She and her staff are enthusiastic, competent, aggressive in marketing, and timely in responding to questions. Alisa is hands-on and maintains a great rapport with owners and staff. Alisa has earned our trust and confidence by managing our lakefront residence with very successful results. I wish she could create a property management company in our city to manage our other real estate! We highly recommend her and the Cool Cabins rental program. - Alpine Lakefront Homeowner

  Not only is Cool Cabins the largest vacation rental company in Big Bear, they are the most reliable, professional, and thorough as well. From the expertise of anticipating a guests' every need, to promptly and diligently addressing any circumstance that may occur, the Cool Cabins team have provided an outstanding sense of reassurance to my family. Their simple booking procedure, attentive awareness to detail, and admirable knowledge of the area (and what it has to offer), unequivocally enables our guests to simply relax and enjoy the beautiful Big Bear Lake at its finest. Thank you, Cool Cabins, we appreciate all you have done and would recommend you with extreme enthusiasm! - Forever Views Lakefront

  From the minutia of screwing in light bulbs, cleaning the spa and replacing a broken pool cue to the big-ticket items of setting rental prices, marketing the house and collecting rental revenues, Cool Cabins has done everything we would have done had we lived in Big Bear and, of course, if we had a huge staff and a professional skill level in this market. Thank you for making our home away from home easy to upkeep and profitable at the same time. -Eric Kurtzman