My friends and I unexpectedly stayed at a different cabin than the one we originally booked- and it ended up being a fantastic experience. On the day of our arrival, Big Bear Cool Cabins kept us updated on our cabin and entry code via text messages, which was a relief that we did not have to drive to the office to receive the keys. When we got there, the cabin was clean, had plenty of space in each room, but unfortunately the hot tub was not working. Our group was really looking forward to enjoying the spa so we contacted BBCC and they sent over maintenance, who then told us the hot tub was broken :( BBCC gave us options to accommodate this situation, including moving us to a different cabin with a working hot tub, at no extra cost. We were pleasantly surprised with this and moved into a new cabin with a gorgeous kitchen and a nice hot tub. Our group had a wonderful time over the weekend thanks to wonderful service from Big Bear Cool Cabin, and we will definitely be using them again.

Great stay!

The cabin was ok for a couple nights stay. The hot tub was nice, please note the cover is heavy! The electric situation is the same as other reviews. Kitchen and one bathroom tripped with using one item plugged in at a time. Oven, fridge and coffee maker were brand new! Some items we were unable to find like oven mitts and extra kitchen towels. The photos are a bit different than how the property looks now but for a couple nights the place was ok.

We had a wonderful time celebrating my daughter's birthday. When we arrived to check in at the office, the staff was beyond pleasant and helpful. When we arrived at the cabin, they had already turned the heat up so it wasn't cold. Our firewood we ordered was already there as promised. The residence was clean. Please understand that most rentals are old and will not have sparkling chrome everywhere you look. They left lights on for us so we could see when we walked in. There were 8 clean towels, 4 in each bathroom. The beds were very comfortable, this is very important to me.The customer service was refreshing. The maintenance man that they sent out was very nice and even checked a couple things extra while he was there. He replaced the propane tank before we could find out it was empty. Which was great because we brought meat to grill. I think the tip we gave him for bringing the firewood helped with his attentiveness. So don't be afraid to tip a little and get a lot in return for it. The customer service was what it should be everywhere. Thank you Cool Cabins for a pleasant visit.

We had a wonderful time celebrating my daughter's birthday. When we arrived to check in at the office, the staff was beyond pleasant and helpful. When we arrived at the cabin, they had already turned the heat up so it wasn't cold. Our firewood we ordered was already there as promised. The residence was clean. Please understand that most rentals are old and will not have sparkling chrome everywhere you look. They left lights on for us so we could see when we walked in. There were 8 clean towels, 4 in each bathroom. The beds were very comfortable, this is very important to me.The customer service was refreshing. The maintenance man that they sent out was very nice and even checked a couple things extra while he was there. He replaced the propane tank before we could find out it was empty. Which was great because we brought meat to grill. I think the tip we gave him for bringing the firewood helped with his attentiveness. So don't be afraid to tip a little and get a lot in return for it. The customer service was what it should be everywhere. Thank you Cool Cabins for a pleasant visit.

We had a really wonderful week in big bear! This is our Second year using big bear cabins and our cabin was perfectly located to all our favorite spots! Overall everything was nice, the only thing that could have been better was that there were several (4) vacuums throughout the house and none of which worked. There was also no broom/dustpan or mop available within the cabin, however, the front desks was super awesome and arranged all of those things brand new at the office for us to pick up which I thought was really sweet! We just wanted to help ensure the cabin was well maintained since we stayed an entire week, so those tools would have been super helpful from the start but it all worked out in the end!

very clean, fast responses. got yup was great!

Our first time to rent a cabin in big bear. Check in was fast as there was 3 clerks helping out the line. The cabin itself was rustic which was our preference, we want that mountain-living experience. The cabin was clean and had all the things we needed (crockpot, coffeemaker and filters, kettle, pots and pans, cutting board, colander, baking trays, paper towels, oven mits.). We were able to grill steak using the gas grill on the patio. There was no fire pit but they have another charcoal grill that we were able to use. The back yard is big and had full of snow for kids to play in. The hot tub was great, clean and hot (just how we liked it). There were few small things to know: cabin has space heaters provided (total of 4:living room, downstairs bedroom, bonus room and garage). We turned on the heater in the living room, bonus room and downstairs bedroom as the main heater for the house was still trying to warm up the house when we arrived. After an hour, the whole downstairs power went out. My husband cannot locate the fuse box of the house. There is no cellular reception inside and around the cabin. My husband had to drive farther to get cellular service. He was able to contact the cools cabin and asked if we can wait till the morning. It was already 10pm and we were supposed to have dinner. My husband demanded to get our power back and they were able to send someone at midnight, showed us where the fuse box and told us not to use the space heaters. If there were there, guests will use it. They should put notes/reminders up if they knew the house can't take 3 space heaters all at the same time. It would have saved us the hassle of calling them in late at night. Another minor thing, some lights/bulbs were not working, making areas of the cabin really dark. My husband had to put in new light bulbs so our kids can move safely around the cabin. Also, kids didn't get to enjoy the garage/play room where they have the pool table, hockey table as the room was too cold and smelled. The cabin is also 3-4blocks away from bear mountain ski resort. I just dropped the kids off and was back at the cabin in2 mins. All in all our stay was enjoyable for everyone.