Thank you for your interest in Cool Cabins
Known for our outstanding service and performance, we strive to not only meet but to exceed the expectations of both our guests and homeowners. Guests can book online or call the office and book with a reservationist, anytime. We provide service 7 days a week, year round including holidays. Additionally, homeowners can check on upcoming reservations, income, and expenses posted on statements as well as easily block off dates for their own use right online anytime, day or night. With a professionally trained staff in all departments; including management, reservationists, housekeeping, maintenance, spa services, etc., we provide exceptional service to both our guests and homeowners.
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A few of the many areas that Cool Cabins stands apart:
- Exceptional service 24/7, 365 days a year for homeowners and guests
- Guaranteed Income for New Owners (restrictions apply)
- No charge to homeowner for guest towels, linens or supplies including toilet paper, paper towels, dish soap, dishwasher detergent, laundry soap, trash bags, and hand soap
- Cool Cabins provides our guests with Bath and Body Works soap, body wash, shampoo, and conditioner
- Open/Inspection done prior to every arrival
- Full service including housekeeping, maintenance, spa service, and more
- Direct Deposit for owner checks
- Online calendar, statements, and booking capabilities for homeowners
- Aggressive marketing both online and through traditional avenues such as newspaper, brochures, sporting events, and more
- Participation in all Major Booking Sites
- Custom House Guides
- Quarterly Homeowner newsletter to keep you aware of new and exciting updates
- Amazing staff focused on taking care of our homeowners and guests
- We check in with the guest within several hours of arrival to ensure we can address any issues in a timely, friendly, and hospitality manner.
- We have a top top-notch housekeeping staff. They are honest, trustworthy, supervised, receive regular training, and have a consistent cleaning process for each stay.
- We inspect the property after each guest, checking for any damage and inspecting for maintenance issues as needed before the next guests arrive.
- We make every effort to do a drive-by of your property while the guest is there to help assure that the noise, occupancy and parking rules are being followed.
- Rates - Big Bear Cool Cabins can set and adjust rates for you which is what most homeowners prefer. We can raise and lower the rates based on many factors including the number of existing bookings, snow amounts, holidays, length of stay, and many other market dynamics. For those who prefer to set your own rates, we will happily use the rates as you want them.
- Maintaining good relationships with your neighbors is a high priority for us. We make sure that they have our phone number and keep the communication lines open.
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