24/7: Big Bear Cool Cabins 24/7 – we respond quickly and professionally to guest inquiries, vacationing guests and homeowners. Also, we respond to emergencies 24 hours a day. We provide all guests with our after-hours emergency number, and we post important information in all vacation rentals.
Guest Services: From reservation inquiries to secure, online booking; from check-in to repair calls; from concierge services to housekeeping, home and grounds maintenance and inspections; Big Bear Cool Cabins takes care of guests and vacation homes 24 hours a day.
Marketing: Who knows better how to market your vacation home than a professional manager? We live here, we participate in our community, and we are involved in tourism efforts to promote the region. Local events, holidays and seasonal opportunities are promoted to guests year-round. We maintain and market to an established customer base of thousands of guests who often return year after year as repeat customers as well as referring their friends and family to Big Bear Cool Cabins.
Internet Marketing: We know Internet marketing including Search Engine Optimization and Search Engine Management. Our websites are attractive, easy to navigate and up to date using real-time web-based technology on our reservation availability and booking calendar. We know how to help guests find your vacation home online easily when they are planning a vacation in the area. We manage email marketing to past guests, utilize social media marketing, listing sites like Flipkey and TripAdvisor and a variety of other internet marketing strategies that will lead browsers to our website, bigbearcoolcabins.com and to guests booking our vacation rentals.
Promotion: Print, Internet, travel writer tours, email blasts, Facebook & Twitter, pre-arrival and post-vacation emails and direct mail, contests, promotional trade outs, quiet season promotions, brochures and rack cards…as professional managers we are hospitality experts who promote the Big Bear area and your vacation home.
Reservations Made Easy: In person, over the phone, via email or online – whether paying by check or with credit card – Big Bear Cool Cabins makes it easy for guests to book your vacation rental in a secure, professional environment. Rental and refund policies are clear and professional. Guests receive detailed confirmation emails upon booking your vacation home.
Additional Services: Travel insurance, security deposit protection, additional housekeeping services, and much more. Big Bear Cool Cabins offers guests everything they need for a great vacation.
Housekeeping & Inspections: We employ trained, skilled housekeepers who keep your vacation rental home cleaned to hospitality industry standards. Inspectors as well as housekeepers, maintenance technicians and office staff are in your vacation home before and after every guest, ensuring consistency and quality and keeping everything in order.
Maintenance: We make sure all vacation homes are in great shape at all times – safe, clean and in good repair. We offer professional in-house maintenance services with a timely response to maintenance problems and after-hours requests for emergency services 7 days a week. We use reliable vendors (electricians, plumbers, appliance repairs, HVAC specialists and so on) who are qualified, trained and licensed to handle practically any situation, even on weekends and holidays, at fair prices, when the job goes beyond the scope of our in-house staff.
Money: As professionals, we maximize the return on your investment property, earning you money when you are not using your vacation home. Professional marketing and excellent guest services earn guests’ loyalty and repeat visits. Records: We keep the records – from revenues to repairs, from lodging tax to 1099s – you will receive professional, monthly accounting of what is happening at your property along with copies of vendor invoices and a monthly owner newsletter. We offer online owner access, so information is available anytime, from any computer. Homeowners can review account information, rentals and revenues, make owner reservations and more.
Communication: We let you know what is happening – from property repairs and marketing initiatives to local issues and industry standards. We know the vacation rental industry locally, nationally and internationally and we will keep you informed.
Security: As professional property managers, we are the constant “eyes and ears” for your vacation home. Instead of sitting empty, vacation homes are lived in, checked and maintained continuously. We meet your guests at arrival in our office and we communicate with them throughout their visit as needed to assist with travel plans, recreation, where to eat and if a problem arises.
Accountability: As your agent, we are primarily accountable to you, the property owner. All guests are required to sign a detailed rental agreement and review the policies. We primarily rent to families and adult groups over the age of 21. We do everything we can to protect your home and your investment.
Local Connections: We maintain relationships with local officials and agencies – from tourism boards to the Big Bear Chamber of Commerce, from our local Restaurant, the state’s tourism department. We are constantly making sure our homeowners and guests are top of mind in our community.
Good Neighbors: Professional property managers understand the importance of being good neighbors. We maintain connections with city officials and your neighbors; we keep guests informed about neighborhood rules as well as local laws. In order to enforce policies that do not allow overcrowding of your home, house parties, parking violations or similar concerns we work with City and County officials to monitor the homes after hours.
Local Advocacy: Big Bear Cool Cabins always keeps homeowners’ best interests in mind. We advocate for a clean lake and trails, and we participate in our Chamber, Visitor Bureau, CPRPro and other local & tourism related organizations. We sponsor and volunteer for local events and initiatives that have a positive impact on tourism. Consumer Confidence: Booking a professionally managed vacation rental through a member of the Vacation Rental Managers Association (VRMA) is a seamless process, as nearly all members offer secure phone and Internet reservations systems, and members have made a commitment to quality hospitality, professionalism and industry excellence.
Time: Big Bear Cool Cabins saves homeowner’s time. We do it all so you can enjoy your vacation home when you visit!
For more information, please contact our office.
Big Bear Cool Cabins