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FAQ'S

  • There are no early check-ins or late check-outs during the Holiday of 12/16 - 1/8
  • Can I bring my pet?  Some of our properties are pet-friendly, while others are not. There is a $15 per night pet fee on pet-friendly properties if you are bringing a pet or pets. If you are unsure whether or not a property is pet-friendly, please call our office. Make sure to pick up your dogs' deposits from the yard prior to your departure.  Pet-Friendly Cabins
  • Do I need tire chains?  By law, you are required to carry chains in your vehicle when traveling the mountains in winter months, even if they are not required to be on your tires. Highway Patrol may stop you, at any time, to confirm they are in your vehicle. Vehicles with 4-wheel drive also need to carry chains. If you have any questions about the road conditions, or whether or not chains are required, the best number to call would be The Road and Snow line at (909) 866-ROAD (7623).
  • Do you offer trip insurance?  We offer an optional trip insurance through "Red Sky Travel Insurance", Because Anything Can Go Wrong!  The insurance protects your non-refundable Vacation Rental investment.  It covers for unforeseen situations such as lack of snow, road closure, lost/stolen items, roadside assistance, medical expenses (for injuries while on your trip), and trip interruption and cancellation. The cost of the insurance is 6.95% of your total reservation price.
  • How do I check in?  Check-in time is 4 p.m. or after.  To check in, the person on the reservation/credit card holder must be present. Upon check-in, you must provide a picture ID along with the credit card used at the time of booking. If you require another person in your group to check in for you, please call our office and we may be able to accommodate you.  Early check-in is subject to availability. Inquiries can be made via text at 909-219-9681.
  • How do I check out?  Check out is any time before 11 a.m. on the day of your departure. A late check-out may be added to your reservation for an additional fee (not available during winter holidays). You do not need to come into the office to check out. Per City Ordinance, trash must be disposed of at one of the 'Clean Bear' dump sites. All dishes must be washed, dried and put away, the heater must be left at 55 degrees, spa cover must be put on and locked, all windows and doors must be closed and locked, and keys are to be left in the lock box.  Late check-out is subject to availability. Inquiries can be made via text at 909-219-9681.
  • Is there a security deposit?  Typically, there is no security deposit required. If there are damages to the property or missing items, the credit card provided at the time of booking may be charged. Security deposits may be required if your form of payment is cash (and there is no credit card on file), or if a specific property requires it.
  • Is there an after-hours check-in?  Yes.  Please contact us and we'll happily make arrangements.
  • What is the minimum age to book?  Our minimum age to reserve a cabin is 21 however if are between 18-20 you can still book a home with us but a cash security deposit is required.
  • Is it cheaper to book ahead of time?  Prices do vary but when booking on our website we have a Best Price Guarantee applicable at the time of booking.  

  • When do I get my deposit back?  Security Deposits are refunded within 10 days from your check-out date.  
  • When does it start to snow?  The time of the seasons changes from year to year but it usually snows in Big Bear between November and March.
  • What is the biggest cabin you have?  Currently, our largest cabin is Swiss Chalet. It has 6 bedrooms and accommodates 24 guests.
  • What are the best days to come to Big Bear to see the snow?  If there is snow we suggest visiting Big Bear on a weekday to avoid the weekend crowds.
  • Do you offer AAA discount?  

    Please call one of our Vacation Specialists at 909-866-7374 prior to booking to inquire if your reservation would be eligible for a AAA discount.

  • How much are cabins in Big Bear?  Cabins in Big Bear vary in cost depending on the dates of stay and size of the cabin. 
  • Are there any discounts available?  Check-out our Specials Page for any current discounts we are offering. 
  • How do I go about booking a cabin?  You may book 24/7 online or by calling one of our Vacation Specialists at 909-866-7374
  • What is there to do in Big Bear?  Check out all of our favorite things to do in Big Bear on our Things To Do page. 
  • What is your cancellation policy?  All reservations are non-refundable once booked. If cancellation is within 30 days of your arrival we will put the rental up for re-booked. If re-booked you will be eligible for a rain check voucher to use within 6 months at the same rental. If not re-booked you are still held responsible for the amount of the reservation. 
  • Is the price online the same as the price you get when calling your office?  The quote given on our website will be the same as a quote over the phone. 
  • Do we need to come back to the office to check-out?  If your rental is equipped with keyless entry or a lock box you will not be required to come to our office to check-out. 
  • Where do we go to check-in?  Our check-in office is located at 40375 Big Bear Blvd, Big Bear Lake, CA 92315. 
  • What if I am arriving after business hours?  Please call one of our Vacations Specialists to arrange for an after-hours check-in. 
  • How far away is Big Bear Lake?  Each home is located in a different area of Big Bear. It’s distance to the lake is listed in the property description.
  • Why do I have to dispose of my own trash?  Trash disposal at check-out is a Citywide ordinance for Vacation Rentals. If you would like to purchase a trash pick up please contact one of our Vacation Specialists. 
  • Is the price online the total? Are there any other fees?  When booking online, you will see the total with all tax and fees once you have clicked ‘Show Detailed Quote’. 
  • Does the cabin I booked have a deposit?  If your cabin rental requires a security deposit it will be listed in the cabin’s description. 
  • How much do I have to pay to make a reservation?  Reservations booked more than 14 days from arrival will require a half payment to reserve. The final payment is required 14 days prior to arrival. 
  • What documents do I need to check-in?  At check-in, you are required to present your driver's license and the credit/debit cards which you used to make any payments. 
  • Can someone else check-in to my reservation for me?  In order for someone who is not the reservation holder to check-in to thecabin we require a handwritten letter of authorization along with our with standard check-in documents. 
  • Is Big Bear Lake a public lake?  Yes! Big Bear Lake is public and free to access.
  • Can I add additional guests to my reservation?  You may add guests to your reservation as long as the amount of people does not exceed the maximum occupancy stated in the property’s description. 
  • How can I cancel my reservation? You will need to contact our office to cancel any reservations. 
  • Can I pay cash for my reservation?  We require all reservations to be paid in full 14 days prior to your arrival. But if you would like to pay cash at check-in we can refund your credit/debit card and take a cash payment. 
  • Do your cabins have A/C?  Most cabins in Big Bear are not equipped with A/C but the weather is ideal in the Summer. We do provide fans with in the homes as well.  
  • Reservation Terms & Conditions?  Click HERE
  • Have another quick question?  You can text us at 909-219-9681.